Return Policy

Cancellation

As long as we have not started the fabrication process of your patio kit, you can cancel your order at any time. The time frame from order to fabrication is usually two to three days from date of order, however, if you need to cancel your order, you should attempt to do so as soon as possible. Cancellations must be made with a company representative by phone. Orders cannot be cancelled by e-mail, Fax or by leaving a message after hours.

If you wish to cancel your order, call us toll-free at 800-230-0692 (9-5 MST).

Returns

If you receive your standard patio kit or other accessories and want to return them, please contact VPK to receive a Return Materials Authorization Number (RMA). Custom patio covers are not returnable.

Unless there was an error on our part, you will be responsible for all shipping and handling costs for your return. All items must be returned in the manner in which they were sent to you, and, if it all possible, we would greatly appreciate that you return all of the items in their original packaging.

All returned packages must be labeled with the RMA number.

To receive an RMA number you may either call us toll-free at 800-230-0692 (9-5 MST).

If contacting us by phone, please have your order confirmation or order information available. If contacting us by email, please forward your order confirmation to us and include your name, e-mail address, and a list of the products you are returning, plus the reason for your return.

Credit for the cost of the returned merchandise will be issued once the merchandise is received and inspected by VPK.

Refused Deliveries

Please do not refuse a delivery. Refused deliveries will result in a 30% re-stocking fee by VPK and you will be liable to the trucking company for all freight and shipping costs to return the product(s) to VPK. If you wish to return your kit, please contact us for an RMA.

Replacement Parts for Damaged or Missing Parts From Vinylpatiokits.Com

Unfortunately, sometimes components are missing or damaged inside the kit (not related to trucking responsibilities). Although infrequent, it does happen. After receiving your kit please do an inventory of the components that were delivered. This will give you a chance to inspect the condition of the products and request any replacements before starting assembly. If you are hiring an installer, please do an inventory prior to setting an installation date.

VPK does not provide credits or refunds for the inconvenience of missing or damaged parts or purchasing replacement parts not ordered through us.

You will be provided with a shipping list of parts in your kit. Compare this list with the components you receive. In most cases, you will have extra pieces. There are no returns or credits for these pieces. We ship the correct number of joist and shade slats required for the size of kit you ordered.

If you have modified your kit and need more of these components, you will be charged for the additional materials plus any freight charges.

For small components, missing or damaged parts will be shipped overnight. For larger components, missing or damaged parts will be shipped the fastest way possible. You will not be charged for the cost to ship replacement parts for those that are missing from, or are damaged, in your kit.